How to complain
Bozboz are committed to providing the best service available, but sometimes things can go wrong. When they do, we want to know so we can put them right as quickly as possible.
Complaints can be sent to firstname.lastname@example.org
Bozboz will acknowledge your complaint within 24 hours, or the next working day if the complaint is sent out of working hours, and will endeavour to resolve any issues as soon as practicable. If you hold a support contract with Bozboz please refer to the terms as this may entitle you to a different response time.
If you would like to contact us by phone, call 01273 727 581 between 9am and 5pm Monday - Friday. We will endeavour to resolve your complaint whilst you are on the line, however some complaints by their nature can take longer. Bozboz will always give you a reasonable time frame in which you can expect to hear back from us.
If you prefer to write, please send your letter to the address below. Please make sure you include the account number or the service you’re complaining about.
1 Church Road
Our aim is to solve all problems to your complete satisfaction, and Bozboz will try to do this as quickly as possible, preferably during your phone call. If we are unable do this, we’ll agree a course of action with you.
If you’re not happy with the way we’ve handled your complaint, please tell us and let us know where you think further action is required. We can then review your complaint, and our response, and let you know if anything more can be done.